Thank you for choosing U&Me Collections for your custom orders! We are committed to delivering high-quality, personalized products. Please take a moment to review our Custom Orders Policy below to ensure a smooth and satisfactory experience.

Non-Refundable Custom Orders

• Payment: Once payment is made for a custom order, it is non-refundable. Please ensure that all details are correct before finalizing your purchase.

Approval Process

• Image Submission: You are responsible for providing all necessary details for your custom order, including uploading images as required. Please double-check your submissions to ensure accuracy.
• Approval of Design: After you provide the necessary details, we will create an image for your approval. We will not proceed with production until we receive your explicit approval.
• Failure to Approve: If you fail to approve the design within a reasonable timeframe, this does not entitle you to a refund.

Defective Products

• Replacement Policy: If you receive a defective product, please contact us within [insert timeframe, e.g., 14 days] of delivery. We will replace any defective items at no additional cost.

Cancellations and Refunds

• Cancellation Rights: We reserve the right to cancel any custom order without cause. In such cases, we may provide a refund at our sole discretion.

Intellectual Property

• Ownership of Images: All images, including the final products, remain the property of U&Me Collections Inc. or our artist subcontractors.
• Usage Rights: Our posting of the image for your approval does not grant you the right to copy, use, or distribute the image in any form.

Contact Us

If you have any questions or need assistance regarding your custom order, please reach out to us at contact@umcollections.com. We’re here to help!

Last Updated: October 21, 2024