Absolutely! Every item we offer is genuinely handcrafted by our skilled artisans. We take great pride in our craftsmanship, with each piece meticulously crafted by hand. This dedication to detail ensures that every product is not only unique but also of the highest quality, reflecting the care and passion invested in its creation.

While we don’t have a permanent store location, Ms. Ruby frequently participates in events throughout Central Florida, offering a great opportunity to connect with us in person. We genuinely value our customers and love the chance to engage with you directly. Be sure to check out our event calendar to find out where we’ll be next. We look forward to meeting you and sharing our handcrafted creations with you firsthand!

We’re proudly based in Central Florida, where a talented group of artisans crafts our products with care and expertise. While our home base is here in Central Florida, we’re dedicated to bringing a touch of our local charm to each of our creations, no matter where you are.

We are a dynamic mother-daughter duo who launched our business in 2024, driven by a shared passion for blending Southern charm with geek chic aesthetics. Our handcrafted merchandise is designed to bring a touch of delightful uniqueness to your sweet living spaces and home décor. Each piece reflects our commitment to quality and creativity, making every item special. To learn more about our founders and the talented team behind our creations, we invite you to explore our About and Team pages. Join us in celebrating the art of handcrafted elegance!

Yes, every product we offer is handcrafted with love right here in Florida, ensuring that each item is unique and made with the highest quality. Our commitment to craftsmanship shines through in every detail, except for a few add-on items like straws with tumblers. By focusing on handcrafting, we bring you exceptional products infused with genuine care and local charm. Discover the artistry behind our creations and experience the difference of lovingly made goods.

For orders with items that support customization, here’s how the process works:

1. Provide Details: During checkout, you will be prompted to provide the information needed for your custom item.
2. Upload Additional Items: If your order requires additional items, such as pictures, you can upload these by accessing your order in ‘My Essentials’ after the purchase is completed.
3. Review & Approve: Once we have all the necessary details and uploads, we’ll create a rendering of your design. You’ll need to review and approve this rendering before we proceed with production. Keep an eye on your email for this approval request.
4. Payment & Sample: If payment has not already been collected, we will request it at this stage. After receiving your approval and payment, we will send you a sample for final approval.

We’re excited to bring your customized creation to life and will keep you informed every step of the way!

If you don’t see exactly what you’re looking for, don’t worry—your dream design might be just a message away! We offer custom artwork for mugs, tumblers, and more, allowing you to bring your unique vision to life. Simply contact us via email with your concept, and we’ll be thrilled to work with you to create a personalized piece that perfectly matches your desires. With a small customization fee, you can let your imagination soar, and we’ll turn your dreams into beautifully crafted reality. Your perfect creation is just a conversation away!

We offer a curated selection of exquisitely handcrafted items, each blending Southern charm with geek chic sophistication. Our collection features stylish drink-ware, elegant home décor, charming outdoor decorations, and trendy fashion accessories, among other delightful finds. Explore our unique offerings and elevate your lifestyle with a touch of chic flair.

Placing an order is a breeze! Simply visit our website and browse our catalog through the ‘Shop‘ menu. Once you’ve found your favorite items, add them to your cart and proceed to checkout. It’s that easy! Enjoy the process of discovering and selecting your perfect products, and let us take care of the rest!

We accept all major credit cards, PayPal, Venmo, and PayLater by PayPal for your convenience. We’re thrilled to let you know that we’re also working on introducing additional financing options to give you even more flexibility in the near future. Stay tuned for these exciting updates, and thank you for choosing us for your shopping needs!

At this time, we only ship within the United States as we are focusing on perfecting our service and products domestically. We are continually evaluating opportunities for expansion and are excited about the possibility of reaching international customers in the near future. Our current efforts are dedicated to ensuring that we provide an exceptional experience here at home, and we can’t wait to bring our unique offerings to other countries soon. Stay tuned for updates on our international shipping plans!

Typically, most items ship within 2-3 days. However, custom orders and soy wax products may take up to 2 weeks due to their personalized nature and careful crafting. We are committed to delivering your items as quickly as possible while maintaining the highest quality standards. If shipping will extend beyond the 3-day window, we will notify you with a new estimated delivery date. Once your order is on its way, the delivery time will depend on the shipping method you choose.

If you have any questions or concerns about timing, please don’t hesitate to contact our team. We’re here to ensure your order reaches you promptly and with the utmost care.

Yes, we do offer gift cards! They are available for purchase in various amounts and can be used on any of our products. Our gift cards are issued in accordance with Florida law, ensuring that they never expire and are free of any maintenance or inactivity fees. If you have any questions about purchasing or redeeming a gift card, feel free to reach out to us.

You can easily check the balance and status of your gift card by visiting ‘My Essentials.’ Once you’re logged in, select the ‘Coupons and Gift Cards’ option from the menu on the left. The system will display all available gift cards and their current balances. If you need further assistance, feel free to contact us!

Using your gift card is simple! Once you’ve added your items to the cart, enter the gift card code provided in your email into the ‘coupon’ field in the cart or during checkout. The credit will be automatically applied to your total. If you need any assistance or run into any issues, we’re here to help!

If your gift card stops working, please reach out to our customer service team for assistance. We’ll be happy to investigate the issue and ensure that your gift card is reactivated or replaced if necessary. You can contact us via our contact form, and we’ll resolve it as quickly as possible!

If you need assistance with a return, please don’t hesitate to contact us. You can reach our friendly customer service team via email at contact@umcollections.com or through the contact form on our website. We are dedicated to providing you with exceptional support and will aim to respond to your inquiry within 1 business day. Your satisfaction is important to us, and we’re here to ensure your return experience is as smooth and pleasant as possible.

To obtain a Return Merchandise Authorization (RMA) for returning a product, please follow these steps:

1. Go to the ‘My Essentials‘ section on our website and locate the order containing the item you wish to return.
2. Select the option to return the item within the order details.

Once your return request is reviewed and approved, we will send you detailed instructions for completing the return process.

We accept returns within 30 days of purchase for most items. To initiate a return, simply go to the ‘My Essentials‘ section on our website, find the order, and follow the return instructions. Please note:

• Custom items can only be exchanged if defective.
• Gift cards are non-returnable due to the nature of these products and applicable laws.
• Straws and replacement silicone tips can be exchanged if defective, but cannot be returned due to hygiene concerns.
• All returned products must be in like-new condition with all original parts included.

For full details, please refer to our ‘Refund and Return Policy.’

If you have any concerns with a product, please reach out to us directly. Our dedicated team is here to assist you, and one of our skilled artisans will personally work with you to address any issues and ensure your complete satisfaction with your purchase. Your happiness is our top priority, and we are committed to resolving any concerns you may have.

We’d love for you to explore our products firsthand at one of our local events! Most of our events take place across Florida, giving you a perfect opportunity to experience the quality and charm of our collections up close. Check our event calendar or contact us to see where we’ll be next, and come join us for a fun, interactive shopping experience!

While we don’t have a physical location you can visit, you can find us at various local events in Central Florida! We participate in a number of community activities, which you can explore on our event calendar or by following us on social media. Stay connected to see where we’ll be next!

Thank you for reaching out! You can contact us in one of the following ways:

• Contact Form: Simply fill out the form on our website, and we’ll get back to you as soon as possible.
• Email: Send us a message at contact@umcollections.com.
• Phone: You can also call us directly at 407-564-1050.

We’re always happy to assist with any questions or concerns!

Our customer service hours vary, but we are always here to help! You can send us a message anytime, and we do our best to respond within 1 U.S. business day. Whether you reach out via our contact form, email, or phone, we’re committed to providing timely and helpful support.