What are your customer service hours?
Our customer service hours vary, but we are always here to help! You can send us a message anytime, and…
How can I use a gift card?
Using your gift card is simple! Once you’ve added your items to the cart, enter the gift card code provided…
How can I determine the balance and status of my Gift Card?
You can easily check the balance and status of your gift card by visiting ‘My Essentials.’ Once you’re logged in,…
What should I do if my gift card stops working?
If your gift card stops working, please reach out to our customer service team for assistance. We’ll be happy to…
Can I meet you in person at an event you are attending?
We’d love for you to explore our products firsthand at one of our local events! Most of our events take…
What is your return policy?
We accept returns within 30 days of purchase for most items. To initiate a return, simply go to the ‘My…
How do I get a Return Merchandise Authorization (RMA) to return a product?
To obtain a Return Merchandise Authorization (RMA) for returning a product, please follow these steps: Once your return request is…
What should I do if I have a concern with a product?
If you have any concerns with a product, please reach out to us directly. Our dedicated team is here to…
How can I contact customer service to help with a return?
If you need assistance with a return, please don’t hesitate to contact us. You can reach our friendly customer service…
How long does it typically take to receive my order?
Typically, most items ship within 2-3 days. However, custom orders and soy wax products may take up to 2 weeks…